Terms and Conditions
Ordering
a) Internet:- Ordering over the Internet enables customers to access real time information and pricing of the entire product range, it also allows you to view your order history, create regularly ordered favourites and many other features to save time.
i. All online orders are treated as an express intention to purchase the nominated goods for the agreed online prices.
ii. You accept that any delivery charges if applicable will be included with your online purchase order. Refer to delivery charges.
iii. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
b) If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
i. All online orders are treated as an express intention to purchase the nominated goods for the agreed online prices.
ii. You accept that any delivery charges if applicable will be included with your online purchase order. Refer to delivery charges.
iii. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
b) If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Methods of Payment
For ordering online we accept the following methods of payment:
a) Secure credit card transactions with eWAY Payment Gateway for all credit cards. A payment is considered complete when the funds have been approved by eWAY. This process occurs within seconds of processing.
a) Secure credit card transactions with eWAY Payment Gateway for all credit cards. A payment is considered complete when the funds have been approved by eWAY. This process occurs within seconds of processing.
Refunds
In accordance with the Australian Competition and Consumer Commission and under the Trade Practices Act 1974 you may seek a refund if goods:
* are or become faulty through no fault of your own
* are not fit for a stated purpose or a purpose you made known via the internet to the staff
* don’t match the description
* are contaminated or have defects that were not obvious or were not brought to your attention.
However, the restaurant/takeaway food establishment must be made aware of any transgression within a reasonable period, preferably on the day/night. You may be asked for proof of purchase and may also be asked to demonstrate that the problem with the goods was not of your making.
If you prefer an alternative to a refund, the restaurant/takeaway food establishments can arrange for goods to be exchanged or replaced. A store credit may only be offered at their discretion. Please choose carefully, as you are not entitled to a refund for simply changing your mind.
* are or become faulty through no fault of your own
* are not fit for a stated purpose or a purpose you made known via the internet to the staff
* don’t match the description
* are contaminated or have defects that were not obvious or were not brought to your attention.
However, the restaurant/takeaway food establishment must be made aware of any transgression within a reasonable period, preferably on the day/night. You may be asked for proof of purchase and may also be asked to demonstrate that the problem with the goods was not of your making.
If you prefer an alternative to a refund, the restaurant/takeaway food establishments can arrange for goods to be exchanged or replaced. A store credit may only be offered at their discretion. Please choose carefully, as you are not entitled to a refund for simply changing your mind.
Order Process
a) Unless previously quoted, you accept that any extra delivery charges will be added to your order.
b) Once payment has been accepted, your order will be processed within the specified delivery time and dispatched or collected by you unless otherwise advised.
c) Customers will electronically receive an order of confirmation
b) Once payment has been accepted, your order will be processed within the specified delivery time and dispatched or collected by you unless otherwise advised.
c) Customers will electronically receive an order of confirmation
Delivery
a) The selected restaurant/takeaway food establishment is responsible for delivery ensuring your products are delivered in a timely and satisfactory manner. All orders are securely packaged so all products should arrive as they left. If you have any delivery queries, please direct them immediately to the selected restaurant takeaway food establishment.
b) Documentation:- An itemised Tax Invoice containing a description of goods purchased together with any delivery charges accompanies all orders.
c) Final Delivery:- All orders both domestic and commercial will only be delivered to residential or business addresses. Deliveries to apartments must be received by the apartment resident and cannot be left with other parties or in the common areas of the building.
b) Documentation:- An itemised Tax Invoice containing a description of goods purchased together with any delivery charges accompanies all orders.
c) Final Delivery:- All orders both domestic and commercial will only be delivered to residential or business addresses. Deliveries to apartments must be received by the apartment resident and cannot be left with other parties or in the common areas of the building.
Returns
"Ensuring your complete satisfaction is of the utmost importance to us. If you are dissatisfied with the service or products supplied by our merchants, please in the first instance, deal directly with that merchant to satisfy your grievance."
